Shipments and returns

Your pack shipment

We aim to ship all orders received within 24 working hours. If an order is delayed or unable to be shipped within that time, we will notify you and ask how you would like to proceed. No products will be shipped without receipt of payment.

Returns policy

The Pepper Pot offer a 7-day return policy for product in its original, unopened and undamaged packaging (with any seals and shrink-wrap intact). You will be issued with a credit for 85% of the value of the goods (you are not refunded postage). Please review your order when checking out for the total postage cost on your order. Alternatively, you may place your order online and pick it up from our store. We will provide you with a way of tracking all parcels sent as well as the carrier we used. We are not responsible for any goods once they leave our premises. It is your responsibility to chase up any carrier to recover for loss or damage to items. Australia Post is our most common carrier. Any warranty claims we will then pass onto the manufacturer who will repair / replace them. You are responsible for costs in getting the item to us, we will (within Australia and up to the amount of $10) return the goods to you when they are repaired / replaced. Where a warranty is for more than 12 months or where a warranty is onsite, we only provide for the first 12 months of the warranty on a return to base basis. Where a warranty period is not stated, it is 12 months return to base.