Terms and Conditions

By ordering from our store, you are acknowledging that you have read, understood, and agree to be bound by our terms and conditions as set out below. We Reserve the right to change our terms and conditions from time to time.

General

All trademarks, brands and names appearing on this Web site are the property of their respective owners. Nothing contained on this Web site is intended to grant any express or implied right to you to use or exploit any patent, copyright, trademark or trade secret information.
Without limiting the generality of the foregoing, we do not permit reproduction of our material in other websites in conjunction with advertising, trade marks, logos or material of any other person (including other retailers, competitors, distributors or any other organization),
without prior written permission.

Use and secure your personal Information

The Pepper Pot collect your contact information (name, address, e-mail address, and phone numbers) and financial information (credit card details), to process your order. The Pepper Pot will not use this information for any purpose other than to complete a customer order, or to
communicate with the customer to discuss associated problems or delays concerning their order(s). We may share this information and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the
financial institution that issued your credit card and the shipping carrier that delivers your order. Customers can access and update their details by logging into The Pepper Pot web site. A forgotten password can be retrieved in its original form it will only be sent to them by submitting the correct E-mail address.

Credit Card Information

Your credit card details are used for the purpose of payment of a customer order by third party banking, (third party being The Pepper Pot).
The Pepper Pot will at no time disclose this information for any purpose other than to use these details for the payment of a customer order. The customer gives us their authority to use these details for payment of their orders by using this web-site or by submitting them through
facsimile. Credit card details are not stored in The Pepper Pot database/servers. Customers must submit the credit card details each time you place an order.
The Pepper Pot is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. As a first time customer, you may receive a telephone call or E-mail requesting more information or proof (e.g. faxing a copy of the credit card) to confirm the details that you have supplied to us. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

E-mail Address

The E-mail address you submitted during an order will be used by The Pepper Pot for the sole purpose of extended customer service. The Pepper Pot will only use your E-mail address to communicate with you about the status, cost and shipping details, or any other changes required about your order. We may also send E-mails to customers for important events such as change of address etc. The E-mail address you submit to join the newsletter mailing list will be used by The Pepper Pot for the sole purpose of sending regular newsletters. We maintain the newsletter Email list separate from the ones stored in the customer database. Newsletters will not be sent to those E-mail addresses stored in the customer database.

Limitation of Liability

All products sold on this website are to be used at your own risk. Under no circumstances is The Pepper Pot liable for the following:
(1) third party claims against you for damages,
(2)loss of, or damage to your records, data, or any type of hardware/equipment,
(3) economic consequential damages (including lost profits, lost data, or lost savings), or incidental damages
(4) any consequential damages. Consequential damage is defined as any damage which is a consequence of using this product or our website (data loss; hardware loss; or economic losses like profit loss, customer loss, or time loss).
The Pepper Pot's liability is limited to the cost of the product purchased from us. All of the products that we sell are to be used at your own risk and we are in no way liable for any loss, damage or injuries suffered from poor installation or use. Once shipped, goods become the
responsibility of the customer which then has consumer rights to the goods being delivered by the carrier. All images displayed are for illustrative purposes only, and all specifications shown are true and accurate to the best of our knowledge. The material and information provided on this Website and related communications are provided on an "as is" basis. We, nor the provider of the data (if different), represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of any of this data. It is not provided for professional use. Any reference to products or services on this Web site is for information purposes only and does not constitute an endorsement or a recommendation of those products or services by us. Any use of this information is at the user’s risk.
We do not accept any liability for any delays, interruptions, errors, or omissions, loss of profits or revenues, loss of programs or other data on your information systems or cost of replacement goods, or otherwise, however occurring (including as a result of negligence) in the collecting, recording, processing, storing, reliance upon or dissemination of the information within this site.
We do not accept any liability for any consequential loss or damages suffered by you as a result of your use of any of our products.  We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Web Site or a Linked Web Site. You must take your own precautions to ensure that whatever you select for your use from this Web Site is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the Web Site will be uninterrupted or error free or that any defects will be corrected.
We may, from time to time, change or add to this Web Site (including these Terms) or the information, products and services without notice.
However, we do not undertake to keep this Web Site updated. We are not liable to you or anyone else if errors occur in the information on this Web Site or if that information is not up-to-date. Under no circumstances (including but not limited to any act or omission on the part of us) will we be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the Web Site. The Trade Practices Act and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by us of goods or services on the Web Site, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute. These Terms are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the nonexclusive jurisdiction of the courts of Victoria, Australia and any courts, which may hear appeals from those courts. Nothing contained in these Terms derogates from us the right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by us with respect to that use.

Returns

Shortages: Please inspect the contents of your shipment carefully upon your receipt of it. You have three (3) days after confirmed delivery to report any shortages in the shipment. We will not accept any responsibility, or offer any options after those three days have passed. Damage in transit: Please note that insurance is available for goods in transit and must be purchased at time of ordering. Please inspect the contents of your shipment carefully upon your receipt of it. You have three (3) days to report any items that have arrived damaged or broken in transit.

If you purchase a product from us and change your mind about your choice simply return the goods it original packaging, undamaged within 7 days and we can exchange or refund the purchase price less frieght charges. In this instance the customer must bare the freight charges to return item.

Warranty

All products carry a minimum manufacturer warranty of 12 months unless specified otherwise. If you have any difficulties with a product purchased, please apply for warranty online by following the link in Your Account. All warranty is strictly return-to-base, return postage will be payable for goods to be sent back once repaired or replaced. If any goods are faulty contact us on (03) 5444 1333 and ask for a return authority. We will then pass the goods onto our supplier who will repair / replace them. You are responsible for costs in getting the item to us, we will (within Australia and up to the amount of $10) return the goods to you when they are repaired / replaced.

Payment Methods

The Pepper Pot accepts payment by Cheque, Direct Deposit, Money Order, Visa, MasterCard and Bankcard. All credit card orders are subject to verification and approval. If goods are sent without payment, ownership of the goods does not pass to you until we have cleared funds.
Likewise if you make a payment and later it is withdrawn, the goods remain our property. If you owe us money for any reason and it is not paid within 30 days, interest at 2% above the current standard bank interest rate per month (calculated daily) will apply.

Pricing Policy

Prices are set at the time of purchase and are subject to change without notice. We reserve the right to not honour typographical errors on prices. Acceptance of orders: The Pepper Pot reserves the right to refuse or cancel an order at any time, for any reason. In addition, an automated electronic order confirmation does not indicate acceptance of an order. By placing an order, the customer agrees that the sale is made in Victoria, Australia. All sales are not final until we ship the goods and therefore until we ship the goods, we reserve the right to alter our
prices. If we alter our prices upwards, you may cancel your order without penalty. If we have not changed the price and you wish to cancel the order, you will be responsible for our reasonable costs up to the time of your cancellation. We will accept most items that we normally hold in stock for a return. You will be issued with a credit for the price of the goods less postage costs (you are not refunded postage).